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Delivery

We proudly deliver to 170 countries around the world offering different shipping options to meet your needs as listed below.

 

 

 

Deliveries Explained

THAILAND SERVICE DETAILS EMS (Express Mail Service)

We have decided we want to give you all peace of mind and for you to receive the items right away, EMS is the best solution! Usually this is pretty much next-day delivery, but please allow up to 3 working days before contacting us in some rare cases that your items have gone AWOL. However, if you're in some remote area where EMS cannot get to, we will automatically send via Signed-For service - please allow up to a week for this.

INTERNATIONAL SERVICE DETAILS

Airmail Signed-For International Signed-For is a secure delivery requiring a signature on delivery. This should take about 5-7 working days. However, please allow up to 20 working days in some rare cases.

EMS (Express Mail Service) EMS can be up to one day faster than Airmail, benefiting from online tracking so you can check its progress.

PLEASE NOTE: We aim to dispatch all orders within 24 hours with the exception of sale periods, where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. SUPERSWEET is not responsible for any delays caused by annoying customs clearance processes.

WHEN DO WE DELIVER?

Items purchased before 3pm (GMT +7) between Monday and Friday will be packed and sent on the same day. Items purchased after 3pm (GMT +7) will not be guaranteed for next-day delivery within the specified time. We cannot accept responsibility for late deliveries that are due to circumstances outside our control. We will do our best to inform you of any unexpected delay in delivery.

 

CUSTOMS & IMPORT CHARGES

We're not fond of customs charges, to say the least... But we have to face facts. Customs or import duties can be charged once the order reaches its destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges, and can't tell you what the cost, if any, would be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so that you're not surprised by charges you were not expecting. And please be aware that your parcel can by delayed by pesky customs officers and subsequent charges can be applied. We have no control over this, and can't supply any details why or for how long your order will be delayed.

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